Key Topics of the Missing Links Seminar

Program Content

Effective Communication

• Telephone: Check In: Check Out: Chairside

Scheduling Tips

• 60 \ 30 \ 10 Rule
• Color Code \ Blocking
• Flex Time
• Verbal Skills of Appointing 1

Causes and Solutions of Broken Appointments

Staff Meetings

Hiring Tips

• Ad
• Pre Interview (Phone)
• Interview
• Team Input

Performance Appraisals

• Why
• Who
• How
• When

Patient Referrals

• Invite at check out
• Calls to New Patient
• Focus Groups
• Out - Do Your Competition

Patient Reactivation (your file of Gold)

• Three objectives of call
• $ Loss of Solo Practice $
• Treatment Tracking
• All Hygiene Day

Passive Income Centers

• Hygiene Department
• Associate Dentist

Case Presentation Tips

Work Environment Importance

• Patient Retention
• Team Retention
• Stress Reduction

Difficult Patients \ Dentist \ Team Members

It’s What’s Up Front That Counts

Social Marketing Tips

Avoid Future Missing Links!!!